Refund Policy
At kietorecipes.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds, returns, and exchanges.
1. Returns
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as perishable goods, custom products, and sale items, may not be eligible for return.
- Return Period: Our return policy lasts [number of days, e.g., 30 days] from the date of delivery. If [number of days] days have passed since your purchase, we cannot offer a refund or exchange.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days, and a credit will automatically be applied to your original payment method.
- Partial Refunds: Only partial refunds may be granted in certain circumstances, such as for items not in their original condition, damaged or missing parts not due to our error, or items returned beyond the eligible return period.
3. Exchanges
If you need to exchange an item for a different size, color, or variant, please contact us at contact@kietorecipes.com. Exchanges are subject to product availability, and we recommend initiating the process as soon as possible to secure your preferred item.
4. Non-Returnable Items
Certain types of goods are exempt from being returned, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Digital goods or downloadable software
- Gift cards
- Health and personal care items
5. Shipping Costs for Returns
You are responsible for covering the shipping costs associated with returning your item unless the item was defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping may be deducted from your refund.
6. Late or Missing Refunds
If you haven’t received a refund after we’ve confirmed its approval, please take the following steps:
- Check Your Bank Account: Sometimes, banks take time to officially process refunds.
- Contact Your Credit Card Provider: There may be a delay in refund posting.
- Contact Us: If you’ve done both of the above and still haven’t received your refund, reach out to us at contact@kietorecipes.com .
7. Sale and Discounted Items
Only regularly priced items may be refunded. Sale items or items purchased with discounts are not eligible for a refund unless they are defective or damaged.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with your return, please contact us at:
- Email: contact@kietorecipes.com